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Ditemukan 1 dari pencarian Anda melalui kata kunci: author="Teboul, James"
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Service is front stage: positioning service for value advantage
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Teboul, James

This book is an account of the definition of services based on the separation between back-stage and front-stage activities. Services deal with the front-stage interactions; production and manufacturing with the back-stage operations. This idea is simple but powerful. It will be shown that it is the best way to explore the variety of existing services -- from industrial to professional-- and th…

Edisi
-
ISBN/ISSN
9780230006607
Deskripsi Fisik
xi, 161 hlm.: Ilus.; 24 cm.
Judul Seri
-
No. Panggil
658.8 TEB